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Frequently Asked Questions

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Explore our FAQ resource for quick, helpful information—from product details to troubleshooting—all in one convenient place. Simplify your search and get the answers you need with AdelFi’s user-friendly FAQ page.

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Who is my primary point of contact for support during and after the conversion?

We’re here to support you! You can find answers in our FAQs and user guides, chat with Ezra—our 24/7 virtual assistant—or connect with a team member by phone or live chat Monday through Friday, from 8 a.m. to 5 p.m. Pacific Time.

Who will lead the merged credit union?

Blair Korschun, originally AdelFi’s CEO, is the CEO of the combined credit union. AdelFi and AdelFi’s Board of Directors and Supervisory Committee have combined, and the executive teams from both credit unions have become one executive team.

Why am I being asked to call the credit union to verify my card?

For security reasons, we may need additional verification to activate your card. If this occurs, please call us at 866-820-3854 for assistance.

Why am I receiving a new card?

We’re upgrading our credit card platform to provide enhanced security, new digital features, and an improved member experience.

Why am I receiving a new credit card?

We’re upgrading our credit card platform to provide enhanced security, new digital features, and an improved card experience. As part of this enhancement, you’ll be issued a new credit card with a new card number in early November.

Why are you upgrading digital banking?

We’re upgrading our digital banking platform to provide a more modern, secure, and user-friendly experience with enhanced tools and improved functionality.

Why did AdelFi members get to vote and not Christian Community Credit Union?

AdelFi members voted to join Christian Community Credit Union (CCCU) because they will convert to private insurance—(American Share Insurance) and will operate under CCCU’s charter.

Why did CCCU & AdelFi want to merge?

For over 60 years, both Christian Community Credit Union (CCCU) and AdelFi have been providing faith-aligned banking to Christian individuals, families, ministries, and Christian-owned businesses. United by our shared values and mission, this merger is a natural fit.

By joining forces, we’ll be better equipped to offer a broader range of products, deliver exceptional service, and invest in innovative technologies that enhance the member experience and drive efficiency.

As America’s largest Christian banking institution, together, we will become an even stronger financial institution, better positioned to serve you, expand our reach, and increase Kingdom impact substantially.

Why do you charge interest if you are a Christian financial institution?

Believe it or not, this is a question that has occupied Christian thinkers for centuries.

Calvin defined the problem as not lending, but usury, in which predatory lenders prey upon the poor and charge high rates of interest. Historically, not all loans that bear interest have been considered usury or forbidden by the church.

For more information and in-depth analysis, we recommend reading the article by Kevin DeYoung on biblical attitudes towards lending.

Why is there a fee for mailing in checks?

The fee covers the manual effort involved in processing mailed checks and the risks associated with manual entry errors.

Why is this extra step necessary?

Although AdelFi is now AdelFi – A Division of AdelFi, our technical systems are still being unified. Until that work is complete, AdelFi must create a membership record for you before you can open its products.

Why should I back up my QuickBooks or Quicken data?

A backup gives you a copy of your existing data before you deactivate and reconnect your AdelFi accounts.