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Frequently Asked Questions

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Explore our FAQ resource for quick, helpful information—from product details to troubleshooting—all in one convenient place. Simplify your search and get the answers you need with AdelFi’s user-friendly FAQ page.

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Which cards will I be able to see?

Any AdelFi card in which you are the primary or secondary cardholder.

Which mission partner does each card support?

The “Gives to Missions” Visa® and Mastercard generate donations for Christian causes. Our top giving priorities are to spread the Gospel, combat human trafficking, and help vulnerable children.

Some cards direct that giving toward specific partners—such as Mission Aviation Fellowship (MAF) with the MAF Visa® card and International Ministries with the IM Visa®. Every swipe becomes a simple, everyday way to advance God’s Kingdom.

Which wireless carriers are supported?

We support the more popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon.

Who can become a member of AdelFi Credit Union?

Membership is open to Christians from most denominations, including individuals, families, churches, ministries, and Christian-led organizations. You can apply online from anywhere in the United States.

Who can become a member of AdelFi?

Membership is open to Christians from most denominations. Individuals, families, churches, ministries, and Christian-owned businesses can apply online from anywhere in the United States.

Who can I send money to with Zelle®?

Zelle® is a great way to send money to family, friends, and people you are familiar with, such as your personal trainer, babysitter or neighbor1.

Since money is sent directly from your bank account to another person’s bank account within minutes1, Zelle® should only be used to send money to friends, family and others you know and trust.  

If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).  

Who do I contact if I have problems after the conversion?

See our Getting Started User Guide for help, you may also contact us by chat or phone to receive assistance.

Who do I contact to report a lost or stolen credit card or Visa Debit Card?

Call 24-hour Cardholder Services at 800.449.7728.

Who is AdelFi Christian Banking?

AdelFi Christian Banking is a member-owned and not-for-profit Christian credit union serving individuals, families, churches, and ministries across the United States. We offer checking, savings, loans, and credit cards guided by Christian values and biblical stewardship.

Who is affected by the digital banking upgrade?

This upgrade applies to:

• Original Christian Community Credit Union members from before 1/1/26.

• New members who opened accounts after 1/1/26.

If you’re an original AdelFi member from before 1/1/26, your current digital banking experience will stay the same.

Who is affected by the digital banking upgrade?

This upgrade applies to:

• Original Christian Community Credit Union members.

• If you’re an original AdelFi member or onboarded with AdelFi recently , your current digital banking experience will stay the same.

Email communication will be sent to your organization if you are impacted by the change.

Who is eligible to join AdelFi Credit Union?

Membership is open to Christians most denominations, including individuals, families, churches, ministries, and Christian-owned businesses. You can apply online from anywhere in the United States.