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Frequently Asked Questions

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When should I re-register for Zelle®?

After you log in to the updated digital banking experience for the first time, re-register for Zelle® and add your recipients.



When should I start using my new card?

You can start to use your new card on Monday, November 9, 2026. First, please activate the card by calling the activation number on the sticker attached to your card. Upon activation, your new card is ready to be used.

When will I get my promotional items?

In most cases, you should expect to receive your items in 45 days or less from a AdelFi representative.

    When will I receive my new card?

    You should receive your new card in early November.

    If you don’t receive your new card by November 9, 2026, please contact us immediately via Secure Messaging within Digital Banking or call us at 800.347.2228.

    When will Zelle® be unavailable due to the transition?

    Zelle® will be unavailable beginning August 20 at 2:00 p.m. PT through August 25, 2026, while we transition to our new digital banking platform.

    Where can I do my banking with AdelFi?

    You can manage your finances anywhere, anytime with AdelFi’s free digital Apple and Android Apps. Data carrier rates and fees may apply. We’re also part of the CO-OP network which means you have access to over 5,600 Shared Branches and over 30,000 surcharge-FREE ATMs nationwide. 

    Where can I redeem points for cash?

    You can redeem your points for cash through the CURewards website.

    Where can I use Apple Pay?

    Apple Pay is accepted at hundreds of thousands of stores. Go to Apple Pay for more information.

    Where can we make business deposits if we cannot get to AdelFi?

    Businesses can make regular deposits at one of our Affiliate Banking Locations set up at the time the account is opened. There will be special deposit tickets provided by AdelFi to make the deposits.

    Choose the deposit program that is convenient for your organization:

    Through the Affiliate Deposit Program

    Make deposits at a local deposit affiliate. Call The Ministry Development Group at 800.347.AdelFi (2228) ext. 6216 or email us to find out more about this service.

    Deposit access locations

    In Person

    At CU Service Centers® and other Network locations

    At AdelFi:
    255 N. Lone Hill Ave. San Dimas, CA 91773

    Bank by Mail

    Deposits can be mailed to:
    AdelFi
    PO Box 9001
    San Dimas CA 91773

    Where do I find Zelle® in the updated digital banking experience?

    Once enrolled in the updated system, you can access Zelle® by selecting Move Money> Send Money with Zelle®



    Where is AdelFi located?

    AdelFi is headquartered in San Dimas, California, and serves members nationwide through online and mobile banking plus a broad CO-OP access network.

    Which AdelFi cards are eligible for Apple Pay, Google Pay, and Samsung Pay?

    All three digital wall apps are available for all Visa, Mastercard, and debit cards.