Home / FAQs

Frequently Asked Questions

Got questions? We’ve got answers!

Explore our FAQ resource for quick, helpful information—from product details to troubleshooting—all in one convenient place. Simplify your search and get the answers you need with AdelFi’s user-friendly FAQ page.

  • Filter by Topic

  • Reset

Will I continue to earn CURewards points on my Apple Pay, Google Pay, or Samsung Pay purchases?

Yes. You will continue to earn CURewards points. The same rules and regulations apply to these purchases as when you make a purchase with the physical plastic card.

Will I lose access to cash management?

Yes, the way you access your account will change. Our updated digital banking platform will provide a better experience and more tools for your business. Please refer to the checklist above to help you sign in for the first time.

Will I lose access to my bill pay?

Yes, temporarily. Bill Pay will not be available from 8/25/26 – 9/2/26 due to the transition to the new and improved digital banking experience. We appreciate your patience.

Will I need to add my credit card using Online Banking or Mobile Banking App?

No. Your card will automatically appear in both Online Banking and Mobile Banking App.

Will I need to re-enable alerts, biometric login, or mobile wallet connections?

Yes, once you log in you will want to re-enable alerts and setup your biometric login (passcode/face ID).

Will I see my other cards if I am a joint owner using Online Banking and Mobile Banking App?

No, it will be visible under the member account for the primary owner, however you can use the My Credit Card option in Online Banking to add that card so all cards can be viewed in one location.

Will I see the mobile deposit in my ministry/business account immediately?

There may be times when the check image needs to be reviewed before being released. Reasons for review may be the check image is not clear or missing an endorsement.

Will I still be able to use Zelle® after the new digital banking platform launches?

Yes. You can continue using Zelle on updated digital banking platform. You will need to re-register for Zelle after you first log in to the new platform.



Will my account number change?

No. Your account numbers will remain the same.

Will my accounts be covered under ASI Insurance?

Yes, your money will be covered by the comprehensive protection of American Share Insurance (ASI)—the same trusted provider that has safeguarded AdelFi members’ deposits for over 25 years.

Will my accounts or funds be affected?

No—your accounts will not be impacted. You can continue banking as usual.

Will my business’s ACH and wire templates transfer to the new platform?

Some ACH and wire settings, templates, recipients or other information may not transfer automatically.

Before the upgrade, review and save your current information. After launch, review your payment templates, recipients and limits and re-enter any information that did not transfer.