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Frequently Asked Questions

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Will my card number change?

Yes. As part of your upgraded AdelFi credit card experience, you’ll receive a new card with a new card number. It’s all part of delivering enhanced features, added convenience, and the trusted security you rely on. We’ll provide everything you need to ensure a smooth, worry-free transition.

Will my credit card rate change?

No. Your current interest rate will be grandfathered in and will not change as a result of the transition.

Will my credit card rewards transfer?

No. If you have a Consumer Gold Credit Card, you’ll continue earning rewards through your October 2026 statement.

Your current Gold Credit Card will stop earning rewards after your October 2026 statement. Rewards will resume once you receive and activate your new credit card as part of the upgrade.

Will my current username and password work on the new platform?

You may need to complete new login or enrollment steps when accessing the new Business Digital Banking platform for the first time. Please follow the instructions provided to your business before logging in.

Will my debit or credit card change?

No. Your cards will continue working as usual.

Will my existing QuickBooks or Quicken connection automatically transfer to the new platform?

No. You should deactivate your existing AdelFi account connection and reconnect your accounts using the new digital banking platform.

Will my existing Zelle® recipients transfer to the new platform?

No. Your existing Zelle® recipients will not transfer automatically to the updated digital banking platform.



Will my scheduled or pending Zelle® transactions transfer?

Zelle® will be unavailable from August 20 through August 25, 2026. However, any pending payments will continue to process during this downtime.



Will my username/Login ID change?

No, please use your existing username/login ID to login to the new digital banking experience.

Will pending transactions show in the history?

Yes

Will QuickBooks and Quicken work immediately after August 25?

Web Connect and Direct Connect will be available when the new digital banking platform launches. Express Web Connect/Quicken Connect may be temporarily interrupted for up to five business days while Intuit processes the required connection updates.

Will sub users lose access to their existing profiles?

No, so long as your sub user has logged in the last 3 months they will be converted to the new system.