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Frequently Asked Questions

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Does Zelle® or AdelFi Christian Banking offer purchase protection?

No. Neither AdelFi Cristian Banking nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.



    During enrollment, are online banking sub-users required to opt out of paper statements, and does this setting save?

    Yes, online banking sub-users or admins can opt out of paper statements during enrollment.

    Given that both credit unions are financially sound, is the merger part of a proactive growth strategy?

    Yes, both credit unions are in a strong financial position. As such, the primary reason for the merger is to amplify Kingdom because collectively we will be stronger.

    How am I notified when there is an exception?

    You’ll receive a text and/or email alert when an exception occurs.

    How are wires handled in the Ministry/Business online banking platform?

    With enhanced functionality, users can schedule future wires up to a year in advance and select beneficiaries from a drop-down menu of previous wire beneficiaries.

    How can I add or modify the authorized signers on my ministry or business account(s)?

    Prior to sending signer update forms, AdelFi Christian Banking conducts a short interview with an authorized ministry representative to review existing signers and roles. This allows us to send you a pre-filled form, which saves you time entering certain information and helps us identify any role changes that need to be updated. Please Contact Us for assistance

    How can I avoid duplicate or missing transactions?

    Follow the instructions for your specific QuickBooks or Quicken version and connection method. Complete a final download before the upgrade, then review your transactions carefully after reconnecting.

    How can I get free checking?

    There are five ways to get free checking:

    1. Switch to AdelFi.
    2. Open a Free Checking account which has no monthly fee.
    3. Receive a Checking Plus account free for every month you have a direct deposit set up automatically into your account.
    4. Show your school spirit! High school and college students ages 17-24 get Student Checking free.
    5. Maintain a minimum daily balance of $1500 in your Checking Plus account to waive the monthly service fee.

    Click here to learn more about our Checking Accounts!

    How can I make deposits into my credit union savings or checking account?

    There are several convenient ways to make deposits to your AdelFi account:

    MOBILE DEPOSIT
    You can deposit checks fast with your mobile device using our Mobile Banking Apps.
    Learn more▸

    For Ministry and Business Accounts using Premier Cash Management, you will need to log in using the myAdelFi – Business mobile app. The first time using the app for deposits, you will need to select the “Deposit” option at the bottom of the screen. You’ll be prompted to accept our “Terms & Conditions.” Once reviewed and approved by AdelFi team, you can begin making mobile deposits for your church, ministry, or business.
    Learn more▸

    ONLINE BANKING
    You can utilize the External Transfer feature from Online Banking, which will enable you to transfer funds from another financial institution and deposit directly into your AdelFi Checking or Savings account, with no charge. To access External Transfer simply log into online banking, click on Move Money, then click on External Transfer. Note: Trust Accounts, CUTMAs, and Corporate Accounts are excluded from this feature.

    BANK-BY-MAIL
    Deposits can be mailed to:
    AdelFi
    PO Box 9001, San Dimas, CA 91773-9001

    ATM/CUSERVICE CENTER
    You can make deposits at select ATMs through the CO-OP network and CUService centers.
    Please note that not all ATMs in the CO-OP network accept deposits.
    Search for a deposit location near you▸

    DIRECT DEPOSIT
    Deposits can be made electronically through direct deposit of payroll, Social Security, and pension.
    Sign up for Direct Deposit▸

    How can I make deposits into my ministry or business account?

    You have numerous deposit options, including mobile check deposit, Remote Deposit Capture, and deposits at CO-OP shared branches or ATMs.

    How can I obtain a copy of a check that has cleared in our ministry’s account?

    If your account is set up with Online Banking or Cash Management, click on the check number in the account history to retrieve the front and back image of the check. Only checks cleared within the past 90 days can be retrieved online.

    For an image of older checks, call 800.347.AdelFi (2228). If your ministry’s account is not set up with internet access, call 800.347.AdelFi (2228) to request check copies.

    How can I remove an external transfer account?

    Click Profile and Settings from the main menu > click Account Display Options > select the account > click Delete Account.