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Frequently Asked Questions

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Explore our FAQ resource for quick, helpful information—from product details to troubleshooting—all in one convenient place. Simplify your search and get the answers you need with AdelFi’s user-friendly FAQ page.

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Does AdelFi offer a credit card for nonprofits or churches?

AdelFi offers ministry and business credit card options for churches, nonprofits, and Christian organizations. Click HERE to learn more about our ministry credit cards page for details.

Does AdelFi offer savings accounts for kids?

Yes. AdelFi offers youth and student savings accounts designed to help families teach saving habits early.

Does AdelFi or Zelle® offer purchase protection?

Neither AdelFi Credit Union nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

Does AdelFi support Zelle® or mobile payments?

Yes! Use Zelle® to quickly and easily send money to friends, family, and other people you trust. We also support mobile payments through our online/mobile banking app, digital wallet apps, and Peer-to-Peer Apps.

Does it cost me anything to register?

Nope! Registration is entirely free. It’s our way of saying thank you to you and your staff for being a partner of AdelFi

Does it cost money to become a member?  

It doesn’t cost anything to become a member of AdelFi. Instead, as a member you’ll have access to exclusive membership benefits you can only get when you join our cooperative. 

Does my organization get any kickback for staff who become members?

Yes! Your organization will receive $100 for each new member that signs up from your staff so long as the applicant clearly notes the group code and your name as the employer in their application. These funds can be used for staff parties, recognitions, appreciations, events, and more! It’s entirely up to you! The payout occurs on a quarterly basis, and is based upon certain terms and conditions being met for active accounts. Payout amount and terms are subject to change.

Does the cash have to be deposited into a Credit Union account?

Yes, you can only have the cash deposited into a AdelFi savings or checking account. AdelFi’s routing number will already be prefilled for you.

Does the Credit Union require personal guarantees for church loans?

In most cases, we don’t require personal loan guarantees. However, a personal guarantee might sometimes be helpful in reducing risk. Every situation is unique, so it’s impossible to say for sure whether one will be needed.

Does the payment to the credit card have to be to a Christian Community CU card?

Yes. The payment will be credited to the credit card from which the points are being redeemed.

Does the scanner come with a warranty?

Warranty can be purchased along with the scanner.

Does this affect my existing AdelFi accounts?

Not at all. Your current AdelFi accounts remain active and fully insured. You only need to apply for AdelFi membership if you want to open new AdelFi products at this time.