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Frequently Asked Questions

Got questions? We’ve got answers!

Explore our FAQ resource for quick, helpful information—from product details to troubleshooting—all in one convenient place. Simplify your search and get the answers you need with AdelFi’s user-friendly FAQ page.

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How do I add my card to Samsung Pay?

Adding your card to Samsung Pay is quick and easy.

1. Open the app on your Samsung device.

2. Select “add”.

3. Align your card to fit inside the frame to take a picture or select “Enter card manually.” Next, enter the security code found on the back of your card and fill in any remaining fields.

How do I apply for a business credit card?

To apply for an AdelFi Business Credit Card, please click HERE and complete the form. A team member will contact you to assist with the application process.

How do I apply for a credit card?

Contact a ministry banking relationship manager for guidance and complete a Visa Business Credit Card Application with required documents.

How do I apply for an auto loan? 

You can apply for an auto loan online in just minutes. We require a parent or guardian to co-sign to qualify for the loan. There’s no fee to apply. If you need more information, please email us at support@adelfibanking.com or call us at 800-347-2228.

How do I change (personalize) my PIN?

Inform us immediately. Call 888.241.2510 for debit cards or 800.VISA.911 for credit cards.

How do I change a nickname?

To change a payee nickname click on the “Options” link below the payee name. Then click on the “Account Information” tab. Next, enter a new nickname, and save your changes. (See screenshot below).

How do I change my password or security questions?

Sign on to the Mobile Credit Card App. Expand the options menu by clicking the 3 horizontal lines in the upper left corner, then click on the pencil icon in the upper right corner. You will be prompted to complete a security process and can then move on to updating your password or security questions.

How do I control users and permissions?

Follow the instructions in the Online Banking User Management Guide.

How do I deposit a check?

Download the app on your mobile device. Endorse the back of the check (e.g., “For deposit at AdelFi only” and signature). Follow the on-screen instructions to enter the check amount and take a picture of the front and back.

How do I deposit multiple checks?

You can deposit multiple checks at CO-OP shared branches or via Remote Deposit Capture.

How do I download the scanner driver?

All new driver installs and driver upgrades should be installed from the documentation tab in RDCexpress.

How do I edit the name of an external transfer account?

Click Profile and Settings > Account Display Options > select the external account > click the pencil by Online Display Name > enter a nickname and click the check mark button.