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Frequently Asked Questions

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Explore our FAQ resource for quick, helpful information—from product details to troubleshooting—all in one convenient place. Simplify your search and get the answers you need with AdelFi’s user-friendly FAQ page.

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How do I enroll in AdelFi mobile banking?

You can enroll through the online banking portal or download the mobile app and follow the enrollment steps.

How do I find a shared branch location?

Look for the CO-OP Shared Branch logo or use our online locator.

How do I get a (PIN) for access to Online Banking or CALL- 24?

To get your PIN for Online Banking access, contact us during our business hours at 800.347.AdelFi (2228). Our business hours are Monday through Thursday 9am – 5pm and Friday 9am – 6pm.

How do I get a PIN for Call 24 set up for my business account?

Contact AdelFi at 800.347.AdelFi (2228) ext. 6216.

How do I get Cash Management set up for my business account?

Contact AdelFi at 800.347.AdelFi (2228) ext. 6216 or email us.

How do I know if my small business is eligible to use Zelle®?

Eligible small business accounts can send, receive or request money with Zelle®. To get started, log in to AdelFi’s online banking or mobile app and select “Send Money with Zelle®.” If you don’t see Zelle®, please call our customer support team at 800-347-2228.



How do I know when my eBills are delivered?

Once you set up an eBill, you will automatically receive an email notification when your eBill arrives. There are also notifications on the “My Bills & People I Pay” page of the new Bill Payer to alert you of any eBills that need your attention. (See example below.)

How do I log into online banking?

After enrolling in online banking, use the Online Banking log-in box on our home page and log in with your Login ID and password.

How do I make a payment in Bill Payer?

To make a payment, simply:

  • Locate the payee you wish to pay and enter the dollar amount you want to pay.
  • Enter the payment delivery date or click the calendar icon to display a calendar with available delivery dates in blue.
  • Click on the “Pay” button to make the payment. A confirmation message will appear in the bottom half of the payee tile for your reference.

How do I make deposits into Business Deposit Accounts?

AdelFi has many solutions to make deposits for your business. Learn more about making Business Deposit Account deposits.

How do I make deposits into Ministry Deposit Accounts?

AdelFi has many solutions to make deposits for your ministry. Learn more about making Ministry Deposit Account deposits.

How do I make deposits into Ministry Savings Accounts?

AdelFi has many solutions to make deposits for your ministry. Learn more about making Ministry Savings Account deposits.