Home / FAQs

Frequently Asked Questions

Got questions? We’ve got answers!

Explore our FAQ resource for quick, helpful information—from product details to troubleshooting—all in one convenient place. Simplify your search and get the answers you need with AdelFi’s user-friendly FAQ page.

  • Filter by Topic

  • Reset

What should I do with the checks after I’ve deposited them?

Securely store your check for 7-10 days before destroying it.

What should I expect after promoting these offers?

As a general best practice, we recommend promoting the offer and reminding your staff 2-3 times per year in addition to the other best practices noted above. Once you promote the offer, your work is done! We take care of it from there.

What should I expect the first time I sign into Online or Mobile Banking?

You will see an enhanced digital banking experience! Please check the “Key Dates & Important Information” for services that require additional action or have temporary availability changes.

What should I expect the first time I sign into Online or Mobile Banking?

On your first login, have your organization’s EIN/Tax ID available. After signing in, review your business users and access permissions, payment templates, recipients, limits, account information and settings. If any ACH or wire information did not transfer, you’ll need to re-enter it.

What supplies are needed for ongoing operation of the scanner?

Scanner ink cartridges and cleaning kits are recommended to properly maintain you check scanners. Please check your scanner manufacturer’s website for more maintenance information.

What training or resources are available for my employees?

User Guides can be found on this digital banking update page as well as our Forms & Document page.

What type of Internet connectivity is required?

Broadband Internet access with a minimum of 256Kbps upload and download speed is required for satisfactory performance.

What types of Certificates do you offer?

We offer a variety of Certificate options:

Welcome Certificate – Our highest rate with terms that range from $500 to $250,000

Liquid Certificate – A penalty-free CD with terms from $2000 to $250,000

Step-it-Up Certificate – You can take advantage of a rate hike once per term. $500 minimum to open.

Term Share Certificates – With terms from six months to five years, you get to choose how much you’ll earn.

What types of checks may be deposited?

A bank check, money order, or cashier’s check in U.S. dollars.

What types of organizations qualify for ministry loans?

Churches, ministries, nonprofit organizations, and other Christian organizations may qualify depending on financial and organizational criteria.

What types of transactions are available at a shared branch?

Deposits, withdrawals, auto loan payments, and balance inquiries are standard services.

What will happen to my existing business users?

Business user access will transition to the new platform; however, administrators should review all users after conversion to ensure the appropriate individuals have access to the correct accounts and services.