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Frequently Asked Questions

Got questions? We’ve got answers!

Explore our FAQ resource for quick, helpful information—from product details to troubleshooting—all in one convenient place. Simplify your search and get the answers you need with AdelFi’s user-friendly FAQ page.

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What products are available to members?

Members have access to checking and savings accounts, home loans, personal and auto loans, credit cards, and digital banking tools. We also offer services for churches, ministries, and Christian-owned businesses.

What promotional items will I receive?

For most organizations, you should expect to receive:

  • An email announcement to copy and paste
  • A link to a landing page
  • PDF fliers you can attach to an email, print, or post on your company intranet

What savings account rates does AdelFi offer?

Rates vary by account type and balance level. Click HERE for current rates.

What scanners are supported for RDCexpress?

Burroughs/Unisys

  • SmartSource Professional

Canon

  • CR-25, CR-50, CR-55, CR-80, CR-180 II, CR-135i, CR-190i

Digital Check

  • TellerScan TS215, TS230, TS240, 4120
  • CheXpress CX30

Epson

  • CaptureOne

MagTek

  • Excella
  • Excella STX

Panini

  • VisionX
  • I:Deal
  • wI:Deal

Pertech

  • 6100

RDM

  • EC7000i

Contact FIS for available options on these scanners. Options for several of the scanners include:

  • Rear Ink Jet Endorsement
  • Franking
  • Several models are field upgradeable to a higher DPM
  • Some models are OCR capable (for coupon/remittance processing)

Please note: For Apple Mac computers using Mac native operating system, the only certified scanners are the Panini VisionX, Panini I:Deal, and Magtek scanners. When using a Magtek scanner with Mac, an Ethernet (not USB) connection to the scanner is required.

What should I do before the new digital banking platform launches?

We recommend making note of your current Zelle recipients so you can easily add them again after you register for Zelle on the updated platform.



What should I do before Zelle® becomes unavailable?



If you anticipate needing to send or receive money through Zelle®, complete those transactions before August 20 at 2:00 p.m. PT.



What should I do if Express Web Connect or Quicken Connect isn’t working?

You can use Web Connect as a temporary alternative by downloading a .QBO or .QFX file from AdelFi digital banking and importing it into your accounting software.

What should I do if I’m having technical difficulties?

Call us at 800.921.1130 for technical assistance. Member Services is available Monday through Friday from 8 AM to 5 PM (PT).

What should I do if my loan payment is due between August 18 and August 25?

Please plan ahead and make your payment before August 18 to avoid a missed or late payment. Alternatively, you can wait until August 25 and make your payment through the new digital banking platform. Or call 800.347.2228 during the downtime to make the payment. Our agents are available 24/7 to assist you with your payment.

What should I do now to prepare for the merger?

The merger is officially complete as of December 1, 2025! For now, there’s nothing you need to do—your accounts and services remain the same. Bookmark this page and stay tuned for updates as we roll out system enhancements, new features, and other improvements in the months ahead.

What should I do when I receive a new, renewed, or replacement card?

For any new, renewed, or replacement cards, you will go through the initial set up to add the card to Apple Pay, Google Pay, or Samsung Pay.

What should I do when my credit or debit card expires?

Destroy your old card after receiving the replacement and start using the new one.