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Frequently Asked Questions

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Explore our FAQ resource for quick, helpful information—from product details to troubleshooting—all in one convenient place. Simplify your search and get the answers you need with AdelFi’s user-friendly FAQ page.

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What is “Advanced Fraud Alerts” and How Does it Work?

AdelFi is committed to helping you fight debit and credit card fraud. We’re happy to announce a new service — Advanced Fraud Alerts— coming 08/29/2023.

This service will allow you to quickly receive emails, SMS texts, and interactive phone calls when fraud is suspected—giving you the opportunity to confirm the legitimacy of transactions.

Here’s how it works:
  • You’re automatically enrolled – You can opt out of this service when you receive your first fraud alert. 
  • You’ll receive a fraud alert when there’s a suspicious transaction on your card by phone, text (SMS number is 49447), or email (from No-Reply@myccccu.pscu.com). It’ll be important to respond immediately with a simple “Yes” or “No.” Your responsiveness will help us stop further unauthorized transactions.
Please check your profile within Online/Mobile Banking to ensure we have your current email address and mobile phone number. If you need to update your contact information, please contact us using “Secure Chat” or “Secure Email” within Online/Mobile Banking.

What is a certificate account?

A certificate account is a savings account that earns a fixed interest rate for a set period of time, typically offering higher returns than a standard savings account.

What is a credit union? 

Credit unions are not-for-profit institutions that provide financial services. Most credit unions offer the same types of services as banks, but with a very important difference: credit unions are owned by the people they serve, while banks are profit-driven and owned by shareholders.  

Credit unions typically offer lower loan rates and higher savings rates than banks—and save consumers billions of dollars each year.* (*Data reference: forbes.com) 

What is a high-yield savings account?

A high-yield savings account offers a higher interest rate than a standard savings account, helping your savings grow faster over time.

What is AdelFi Christian Banking?

AdelFi Christian Banking is a Christian credit union serving individuals, families, churches, and ministries across the United States. We offer checking, savings, loans, and credit cards guided by Christian values and biblical stewardship.

What is AdelFi’s ABA number/routing number?

322274831

What is AdelFi’s routing number?

322274831

What is an eBill?

An eBill is an electronic version of your paper bill that you receive directly within AdelFi’s Bill Payer. An eBill allows you to conveniently view and pay a bill in one place, right from Bill Payer.

What is an External Transfer?

A transfer of funds between your account and your account at another financial institution. External transfers can also be used to make a payment on your loan from an account at another financial institution.

What is RDCexpress?

RDCexpress is a secure online service that allows you to scan paper checks from your desktop and electronically send the images to AdelFi for deposit through the Internet.

What is required when switching to a profile that has not previously logged in?

Users must complete multi-factor authentication (MFA), set a new password, and agree to the terms of service.

What is the “Cards that Give to Missions” program?

Every purchase made with your AdelFi credit card generates a donation to Christian missions and ministries. Since 1995, this program has contributed over $6.9 million to missions work around the world. It is one of the simplest ways to make your everyday spending part of something bigger.