Home / FAQs

Frequently Asked Questions

Got questions? We’ve got answers!

Explore our FAQ resource for quick, helpful information—from product details to troubleshooting—all in one convenient place. Simplify your search and get the answers you need with AdelFi’s user-friendly FAQ page.

  • Filter by Topic

  • Reset

What happened to Christian Community Credit Union (CCCU)?

Christian Community Credit Union and AdelFi have merged. If you were a CCCU member at mycccu.com, your accounts and services are now part of AdelFi. You can log in and manage everything at adelfibanking.com using your existing credentials.

What happens after a check is submitted?

AdelFi will review the check and either accept or reject it. You will be notified via email if rejected.

What happens if I can’t log in after the conversion?

See our Getting Started User Guide for help, you may also contact us by chat or phone to receive assistance.

What happens if I don’t make my payment before August 18?

If your payment is due during the downtime, please call 800.347.2228 for assistance. Our agents are available 24/7.

What happens if I get a new phone or change phone numbers?

Simply reinstall the app and start using it.

What happens to automatic transfers I have set up to my AdelFi Checking?

For now, it’s business as usual, and everything will continue to work as it has. However, if there is a need to change your account number, you will be given ample notice to update your automatic transfers.

What happens to my Certificate at maturity?

There is a 7-calendar day grace period starting on your maturity date to:  

  • Change the term  
  • Make additional deposits or withdraw funds  
  • Close the Certificate

After your 7-day grace period, your Certificate will automatically renew into the same term if you don’t make any changes. Exceptions are:  
Welcome Certificate and Liquid Certificate will renew into a 12-month Term Share Certificate at the prevailing rate  

Step-it-Up will renew into a 24-month Term Share Certificate at the prevailing rate.

What happens to my Zelle® transaction history?

Previous Zelle® transaction activity will not be available in the updated platform. However, you can continue to view all account activity up to two years within the account history for each account.



What happens when an OLB Admin (Master User) changes their contact information in Online Banking?

The change will reflect on the Organization record but not on the individual record, requiring users with both personal and business accounts to switch profiles for updates.

What identification do I need at the branch?

Bring your account number, government-issued ID, and any necessary information.

What if I am not the Business Digital Banking administrator?

If you are not the designated Business Digital Banking administrator for your organization, please contact your administrator for assistance with user access, permissions, or setup.

What if I don’t see Zelle® when I first log in?

While we don’t expect an interruption after launch, Zelle® may take up to 24 hours to appear in your new digital banking experience. If you don’t see it immediately, check again later.