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Frequently Asked Questions

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If I have more questions about this program, who should I contact?

You can email Nick Lacy, AVP of Marketing at nlacy@cccu.com.

If I sign up for e-statements can I still receive paper statements in the mail?

No. Once you have signed up for e-statements, you will no longer receive paper statements in the mail.

If I’m interested in a AdelFi product, do I need to apply and become a member of AdelFi even though I’m already an AdelFi member?

Yes. Because our systems are still being integrated, AdelFi member information is not yet fully merged into AdelFi’s system. If you’d like to open a AdelFi product, you’ll need to apply and become a member of AdelFi during the account-opening process.

Is a Money Market account considered a checking or savings account?

It is considered a checking account and you will need to provide your member number and suffix, which is 11 digits, to assign having points placed in your Money Market account.

Is AdelFi mobile banking free?

Yes. AdelFi mobile banking and online banking are provided at no cost for members.

Is Apple Pay available on Android devices?

No. Apple Pay is only available on select Apple devices.

Is Christian Community Credit Union acquiring AdelFi or vice versa?

This is a Merger of Equals (MOE). As such, this means that two independent credit unions of similar size are coming together to form one stronger, combined credit union. This merger allows us to provide even more value to our members—offering better rates, fewer fees, and improved service options—while staying competitive in the market. AdelFi members overwhelmingly voted in favor of the merger with AdelFi because they will be moving to American Share Insurance (ASI). Moving to ASI insurance means AdelFi will operate under AdelFi’s charter with Blair Korschun (current AdelFi CEO) as CEO. This merger of equals is about uniting strengths to better serve you and the Christian community for years to come.

Is it OK to get our checks printed from an outside company?

If you use an outside company, such as a direct mail marketer, then you accept full responsibility for the production, delivery, processing, and any potential information shared with third party suppliers.

The credit union agrees to use Deluxe to produce your check packages. Deluxe catalog will be the only check products provided under contract, to you. Deluxe stands behind all products with a 100% unconditional guarantee. Deluxe does not sell information to 3rd parties. In fact, we do not only meet, but exceed all GLB* requirements for consumer and data privacy.

*GLB refers to the Gramm Leach Bliley Privacy act, which dictates how much customer information financial institutions can share with third parties.

Is it okay to have debt?

Debt isn’t considered a sin, but it can become limiting and reduce financial freedom.

Is it secure?

Yes. The Mobile Credit Card App service uses best security practices such as HTTPS, 128-bit SSL encryption, and automatic site timeout when session is inactive. In addition, no account data is ever stored on your phone. Also, in the event your phone is lost or stolen, the service can be immediately disabled by calling the number on the back of your card.

Is Mobile Check Deposit secure?

Yes, mobile check deposit is secure, significantly reducing risks of theft and fraud.

Is mobile deposit for business banking different than consumer online banking?

No, it works the same as consumer online banking.