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I had Zelle® before with CCCU, do I need to set up my contacts/recipients again?

Yes. You’ll need to re-add your existing Zelle® recipients after registering for Zelle® on the updated platform.



I had Zelle® before with CCCU, do I need to to re-enroll?

Yes. After you log in to the updated digital banking experience for the first time, you’ll need to re-register for Zelle®.



I have recurring external transfers, will those continue to process?

No, you will need to setup your external accounts and recurring external transfers in the new system beginning 8/25/26.

Any existing transfers established before 8/20/26 will continue to process as scheduled.

I have recurring transfers, will those continue to process?

Yes, we will be converting your recurring transfer series. Please review your recurring transfers to ensure amount, dates, and frequency are correct. If you identify any discrepancies, update your information as needed.

I have wire templates setup, will I lose those?

Templates will need to be setup once more in the new system. However, we will convert your payees so that only the payment portion of your template needs to be created.

I setup bill pay payees, will I lose access to those?

No, we will be sure to carry your payees over. As of 9/2/26, you will find the new Bill Pay experience under “Pay Bills & People” prompt. Make sure to review your payees to ensure information is correct and up-to-date.

I setup future dated bill payments, will those still process?

Yes, any schedule payments before 8/24/26, including any future-dated and recurring payment will continue to be processed.

I setup recurring bill payments, will those still process?

Yes, we will be converting your recurring payment series. Please review your recurring payments, including payment amounts, dates and frequency to ensure information is correct. If you identify any discrepancies, update your information as needed.

I was a AdelFi member. Do I need to apply again?

No. Your account has already transitioned to AdelFi. You can log in using your existing credentials.

I was asked to send money to a Zelle® tag. How does that work, and can I create my own? 

Sending to a Zelle® tag is just like sending to a recipient’s email address or U.S. mobile number. Find Zelle® in your mobile banking app, click “Send,” and from the “Select Recipient” screen, type the recipient’s Zelle® tag. Then, enter the amount, hit “Send,” and the money is on the way. Make sure to double check that the Zelle® tag is typed correctly, and when sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the contact name that is displayed before sending money. 

At this time, the ability to create a Zelle® tag is only available to eligible small business account holders. Please confirm with your bank or credit union if you are eligible to create a Zelle® tag for your small business. 



I’m not an Online Banking user. Can I still use the Mobile Credit Card App?

Yes. Online Banking is not required to use this service. If you’d like to enroll for online banking as well, click here.

If I already use the My Credit Card option using Online Banking will it impact that feature?

No. You can continue viewing your credit card by selecting the option in the menu as you normally do.