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Frequently Asked Questions

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Explore our FAQ resource for quick, helpful information—from product details to troubleshooting—all in one convenient place. Simplify your search and get the answers you need with AdelFi’s user-friendly FAQ page.

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How secure are Apple Pay, Google Pay, and Samsung Pay?

Using these digital wallets is more secure than using your physical card. This is because a digital account number is used instead of your actual card number. Neither your personal information nor your physical card number is ever revealed to the merchant.

How will the merger affect my deposits/withdrawals at AdelFi?

The merger will not affect your deposits or withdrawals at AdelFi.

How will this change my membership, accounts, and the times you are available?

Nothing will change with your membership or products. Our operating hours will not change as well.

How would our ministry reset our PIN for electronic banking?

Call The Ministry Development Group at 800.347.AdelFi (2228), ext. 6216 or email us.

I am a member of AdelFi and AdelFi. What will happen to my accounts?

For now, everything is business as usual. Your account number(s) will not change. Should there be a change in the future, we will be sure to alert you with multiple notices in advance about any upcoming changes.

I believe I have been a victim of a scam. Whom should I contact?

Please contact our customer support team at 800-347-2228. Qualifying imposter scams may be eligible for reimbursement.



I believe I’ve been a victim of a scam. Who should I contact?

Please contact our customer support team at 800-347-2228. Qualifying imposter scams may be eligible for reimbursement.

I can still submit wires online, right?

Yes, we will continue to offer wire services to you online.

I currently use a AdelFi Debit Card. Will I receive a new one?

There is no change in the immediate future. As part of this merger, there is the possibility of a name change. Should that occur, then new debit cards will be issued with the new name and brand. All cardholders will be notified with ample notice if this is to occur.

I do not prefer to see my credit card in Online Banking or Mobile Banking App. Can it be removed?

It cannot be removed, but you can hide the card from showing.  Go to My Settings and select Rename & Hide your accounts to hide accounts.  Uncheck the box next to the account you no longer want to appear.  You can add it back at any time.  All changes made in Online Banking will automatically change in Mobile Banking App too.

I forgot my password. How do I reset it?

On the login screen, select the “Forgot Password” link. You will then be guided through the change process.

I forgot my username. How do I find out what it is?

On the Login screen, select the “Forgot Username?” link. You will then be guided through the change process.