Zelle® for Small Business

Zelle® is a fast, safe and easy way for small businesses to send, receive and request money typically within minutes¹ with customers and eligible vendors they trust. If your customers use Zelle® within their financial institution’s banking app, they can send payments directly to your AdelFi Christian Banking bank account with just your email address or U.S. mobile number.

Eligible small business accounts can send, receive or request money with Zelle®. To get started, log in to online banking or our mobile banking app and navigate to the [“Send Money with Zelle®”]. To enroll, accept the terms and conditions, tell us your email address or U.S. mobile number and deposit account, and then you will receive a one-time verification code. Enter it, and you’re ready to start sending and receiving with Zelle®.

To send money with Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.¹

To receive money using Zelle® with a small business account, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle® right from their banking app. No need to share any sensitive account details. After the consumer sends you payment with Zelle®, you will receive your money directly into your enrolled bank account. To request money using Zelle®, choose “Request,” enter their enrolled email address, U.S. mobile number or Zelle® tag, confirm the recipient is correct and tap “Request.”

There are a few ways you can encourage your customers to pay you with Zelle®:

• Tell customers verbally that you accept payments with Zelle® and that they can easily send you money right from their banking app.
• Include it on an invoice. We recommend adding “I accept payments with Zelle®” or “Pay me with Zelle®.”

Use Zelle® to request money from your customers (which will send them a notification telling them you’ve requested payment with Zelle®).²

No. Neither AdelFi Cristian Banking nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

No, AdelFi Christian Banking does not charge any fees to use Zelle® in the AdelFi app. Your mobile carrier’s messaging and data rates may apply.

Eligible small business accounts can send, receive or request money with Zelle®. To get started, log in to AdelFi’s online banking or mobile app and select “Send Money with Zelle®.” If you don’t see Zelle®, please call our customer support team at 800-347-2228.

In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S.

No, Zelle® payments cannot be reversed. You can only cancel a payment if the small business or consumer you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 800-347-2228 for assistance with canceling the pending payment.

If you send money to a small business or consumer who has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.  If you sent money to the wrong person, please immediately call our customer support team at 800-347-2228 to determine what options are available.

Please contact our customer support team at 800-347-2228. Qualifying imposter scams may be eligible for reimbursement.

Keeping your money and information secure is a top priority for AdelFi Christian Banking. When you use Zelle® within our online banking or mobile app, your information is protected with the same technology we use to keep your AdelFi account secure.