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Frequently Asked Questions

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Explore our FAQ resource for quick, helpful information—from product details to troubleshooting—all in one convenient place. Simplify your search and get the answers you need with AdelFi’s user-friendly FAQ page.

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How do you use the information that I provide during registration?

Your security questions, answers, user ID, and password are validated to verify your identity and account ownership.

How does ACH Blocks Work?

This service blocks all debit and credit ACH transactions by default. Exceptions must be reviewed for payment decisions.

How does AdelFi support Christian missions?

Through our “Cards that Give to Missions” program, every purchase made with an AdelFi Christian Banking credit card generates a donation to Christian ministries and organizations. Since 1995, this program has contributed $6.9 million to missions work worldwide. Your deposits also help fund lending for churches, schools, and ministry facilities.

How does my account information appear in Bill Payer?

The new user interface is meant to be easy to use and intuitive. Nicknames and the last four digits of the account number will appear on the home page instead of the payee name. If you have not indicated a nickname in the previous system, the payee name will be the default. Make sure your nicknames are unique and specific and you will be able to easily scan, review and pay bills.

How does the “Cards that Give to Missions” program work?

A portion of your purchases helps fund donations to Christian ministries and mission organizations through AdelFi’s giving program.

How does the Cards that Give to Missions program work?

A portion of your purchases helps fund donations to Christian ministries and mission organizations through AdelFi’s giving program.

How does the Gives to Missions program work?

Every time you use your card, it creates an opportunity to give. When you make a purchase, merchants pay a small processing fee (often called an interchange fee). AdelFi uses a portion of the interchange fee to support Christian missions and charities that work to spread the Gospel.

How does the Kingdom Builder Savings Account work?

The Kingdom Builder Account enables you to earn an exceptional above market rate while also supporting your ministry’s cause of choice. Your return will be the featured rate on this landing page. At the end of each month, AdelFi will make an additional donation to your ministry’s cause based upon the collective funds in the Kingdom Builder Savings account from all church/ministry members that is above and beyond the earnings you make on your individual account. In other words, the more collective deposits in the Kingdom Builder Savings account, the more funds get donated for your church/ministry’s cause.

How far back can I review transaction in online banking?

You can view/monitor your transaction activity up to 2 years.

How far back will I be able to view my card transactions?

Approximately 90 days

How is a certificate different from a savings account?

A certificate account typically offers a higher fixed rate in exchange for keeping your funds on deposit for a set term, while savings accounts allow more frequent access to your money.

How is AdelFi checking different from a big bank?

AdelFi is a member-owned Christian credit union. We are not-for-profit, which means earnings go back to members through better rates and lower fees. Your deposits also support ministry lending and Christian organizations. That is something a traditional bank cannot offer.