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Frequently Asked Questions

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Explore our FAQ resource for quick, helpful information—from product details to troubleshooting—all in one convenient place. Simplify your search and get the answers you need with AdelFi’s user-friendly FAQ page.

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Can a ministry or business located outside the United States open an account?

AdelFi will only open accounts for foreign organizations with a U.S. TIN and U.S. legal documents related to a denomination or other U.S. incorporated ministry within our field of membership.

Can admins and users approve transactions on the mobile app?

While admins and users can approve transactions, the approval option is unavailable through the mobile app. Approvals can only be done through a browser.

Can foreign currency checks be processed through RDCexpress?

No. RDCexpress is only for checks payable in U.S. dollars and drawn on banks in the United States.

Can foreign exchange wires be submitted anytime?

No. Access to foreign exchange wires will only be available during the ‘window’ between receiving the daily rate file and the daily wire cutoff.

Can I access my account anywhere in the United States?

Yes, you can! AdelFi has robust online banking and mobile banking tools. Sign-up for online banking or download our mobile apps where you have account access 24/7 anytime, anywhere.

AdelFi is also part of the CO-OP Network, which means you have more access to your money than just about any bank, anywhere. The CO-OP Network includes:

  • CO-OP ATM – Nearly 30,000 Surcharge-Free ATMS
  • CO-OP Shared Branch – Over 5,600 Branches Nationwide

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Can I access my accounts with the app?

Yes. Using your regular Login ID and password, you can access the same accounts you see in online banking from your mobile device or tablet.

Can I activate my new card when it arrives?

No. Please do not activate or use your new card before Monday, November 9, 2026.

Can I add funds to my Certificate once opened?

Once your Certificate is opened, you cannot add funds until your Certificate matures. When your Certificate matures, you’ll have a 7-calendar day grace period — starting on your maturity date — to transfer funds or make other changes.

Can I apply additional accounts within Online banking?

Yes, you will be able to apply for new accounts within online banking.

Can I apply for an auto loan online?

Yes. You can apply for an AdelFi auto loan online and receive a decision in many cases in as little as 90 seconds.

Can I change the order in which the accounts are listed? My credit card is now listed above other loans.

Yes, within online banking go to My Settings and select Rename & Hide your accounts to sort accounts in the order you prefer.  You can drag the accounts above or below other accounts.

Once completed in Online Banking this change will also update in Mobile Banking App too.

Can I deposit checks with my phone?

Yes. Mobile check deposit allows you to securely deposit checks through the mobile app.