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New Site Live

On June 15th, our website officially transitioned to adelfibanking.com. Online banking, or secure.eccu.org, will remain the same and be transitioned at a future date, as we continue our rebrand updates. Thank you for your continued understanding!

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Support | Contact Us

Welcome to AdelFi's Support Page

We are here to help you find a solution to your issue. 

Personal Banking

Looking for answers to your personal checking and savings accounts? 

See FAQs

Business Banking

Looking for answers to your Business accounts?

See FAQs

Non-Profit Banking

Looking for answers to your Non-Profit accounts?

See FAQS

Auto Loans

Looking for answers about your auto loan(s)?

See FAQs

Personal Loans

Looking for answers to your Personal Loan(s)?

See FAQs

Mortgage Loans

Looking for answers to your Mortgage Loan(s)?

See FAQs

User Guides

Looking for some additional support in how to navigate our Online Banking Solutions? From individual wire transfers to  wire transfers for organizations, below you can find the user guide needed to help you navigate your personal experience. 

Personal Banking

See User Guides

Business Banking

See User Guides

Non-Profit Banking

See User Guides

Frequently Watched Videos

Our how-to videos are here to help you get things done.

Making Wire & ACH Payments

Create and Control Your Budget

Create an ACH Rule

Looking for more videos?

Personal Banking

Videos

Business Banking

Videos

Non-Profit Banking

Videos

Still need support?

Contact us. We are here to help.

Personal Banking Contact Information

If you are an AdelFi Credit Union Member, please contact us via secure messaging within Online and Mobile Banking.

Monday through Friday – 6:30 a.m. to 4:30 p.m. (PT).
24/7 support is available to assist you with general questions and basic transactions.

U.S. and Canada – 800.634.3228
International - 714.671.5705
Fax - 714.671.5775
memberservice@adelfibanking.com

Mailing Address
P.O. Box 2400
Brea, CA 92822-2400

Business & Non-Profit Banking Contact Information

Monday through Friday – 6:30 a.m. to 4:30 p.m. (PT).

U.S. and Canada – 800.921.1130
Fax - 714.671.5789
ministry@adelfibanking.com

Mailing Address
P.O. Box 2400
Brea, CA 92822-2400

Report a Lost or Stolen Card

Debit Card
Domestic - 800.634.3228
International - 909.941.1398

Credit Card
Domestic - 800.VISA.911
International - 727.570.4849

Member Security

In an age where electronic delivery of information and finances is common practice, you can rely on AdelFi to provide you with the highest level of protection. Our staff is thoroughly trained to ensure the safety and security of your information and assets, and our security system guards your data with technology that includes an identity verification feature. The result: 24/7 protection of your funds and identity.

Credit and Debit Card Fraud Protection

AdelFi is committed to protecting our members' assets. Our fraud monitoring system screens card activity 24/7. To report a lost or stolen debit card, call 888.241.2510 domestically or 909.941.1398 internationally. To report a lost or stolen credit card, call 800.VISA.911 domestically or 727.570.4849 internationally.

Identity Theft & Phishing

AdelFi will never request personal identification or account information from you via our website or through e-mail. If you receive any e-mail requesting this information, be suspicious, do not respond, and notify AdelFi.

Do not open e-mail from financial institutions that you are not expecting to hear from or if you are not sure who sent the e-mail. Never provide your personal data, including your Social Security number, any account numbers or passwords, or other sensitive information over the phone or on the Internet unless you initiated the call.

If you fall victim to an attack, act immediately and place fraud alerts on all your credit accounts. Monitor your credit accounts and bank account statements closely. Finally, report any suspicious e-mails or phone calls to the Federal Trade Commission at www.ftccomplaintassistant.gov or by calling 1.877.IDTHEFT. Additional resources are available at www.ftc.gov/idtheft and www.ssa.gov.

Holiday Hours

AdelFi will be closed and/or normal hours will be reduced in observance of the following holidays:

New Year's Day

January 1, 2022

Martin Luther King Jr.'s Birthday

January 17,2022

Presidents' Day

February 21, 2022

Good Friday*

April 15, 2022

Memorial Day

May 30, 2022

Juneteenth National Independence Day**

June 20, 2022

Independence Day

July 4, 2022

Labor Day

September 5, 2022

Columbus Day

October 10, 2022

Veteran's Day

November 11, 2022

Thanksgiving Day

November 24, 2022

Christmas**

December 26, 2022


* Offices close at 1:00p.m. (Pacific Standard Time)

** Holidays falling on Sundays, the Federal Reserve observes the holiday on the proceeding Monday.

24/7 Support not available

Digital Banking Computer Requirements

Computer

Online banking is accessible on both MAC and Windows operating systems. We recommend the following for the best experience:

  • Windows 7, 8.1, and 10
  • MAC OS x 10.9-10.13

Online banking is supported on most major browsers. We recommend the following for the best experience:

  • Microsoft Edge current version plus the previous two versions. Edge is not supported on MAC OS X 10.10
  • Firefox® current version plus the previous two versions.
  • Google Chrome current version plus the previous two versions.
  • Apple Safari® current version plus the previous two versions. Safari is not supported on Windows 10.
  • NOTE: For a more secure experience, AdelFi uses TLS 1.2 Security Protocol for online banking.

Desktop monitors can be any height but must have a width of at least 1300 pixels. Anything smaller will require you to scroll horizontally or side to side.

Mobile App

The AdelFi App for iPhone is compatible with iPhone, iPad and iPod touch devices with iOS 13.x and above. AdelFi recommends 12.x or above for the best experience.

The AdelFi App for Android is compatible with Android OS 7x and later.

What type of mobile connection speed do I need?
Wi-Fi, 4G LTE, 5G.

Does it work with my phone or tablet to deposit a check?
Your device must have at least a 5-megapixel rear-facing camera with auto focus.

Fingerprint Login / Touch ID

Fingerprint Login is currently only available for login authentication on eligible Android devices. This is a free feature, pending the following operating system, hardware, and release requirements.

  • Samsung Galaxy S7 or higher
  • Nexus 7 or newer
  • Google Pixel first generation or newer

Touch Authentication is currently only available for login authentication on eligible Apple iOS devices. This is a free feature, pending the following operating system, hardware and release requirements:

  • iOS 10 or higher
  • iPhone 5S/6/6 Plus or newer
  • Latest generation iPad with Touch ID sensor