No, Zelle® payments cannot be reversed.
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 800.347.2228 for assistance with canceling the pending payment.
If the person you sent money to has already enrolled with Zelle® through their bank or credit union’s mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money. If you sent money to the wrong person, please immediately call our customer support team at 800.347.2228 to determine what options are available.
Yes. Visit the Activity page and select Deposited Checks to view check images available for 90 days.
No. You can view this information on your statement or by adding your card under the Credit Card option using Online Banking.
No. You will not be able to send or receive new Zelle® payments during the transition.
Yes, you will have access to your cards online.
You can access up to 18 months worth of transaction history and up to 2 years worth of statements.
Yes. Many members use personal loans to combine multiple debts into one manageable payment.
You can use any of the approved check scanners listed under the FAQ: What scanners are supported for RDCexpress?
Yes, but contact Member Services or your relationship manager for access.
Yes. Apple Pay has been designed to enable contactless payments internationally.
No. You must complete the Mobile Credit Card App Registration process from the phone to create login credentials and set up security questions.
Yes. Zelle® is available to eligible AdelFi checking account holders enrolled in digital banking.